Provide Support to Activation Team , CPV Team and Sales Team for MP & CG.


Amit hardia 's Resume from indore, MP, India
AMIT HARDIA
 
173 Tarbawdi, Navlakha, A.B. Road, Near Hardia Tent House,Indore MP 452001
 Cell: 982xxxx110 - amithardxxxx@gmail.com, amit.haxxxx@ideacellular.com
 
Summary
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. 
Provide Support to Activation Team , CPV Team and Sales Team for MP & CG.
 
Highlights
 
High customer service standards
Service solutions expert
Call center management experience
Dedicated to process improvement
​Training manual contributor
Proficient with Microsoft Office Suite
Multi-channel contact center software Customer service management expertise
Devoted to data integrity
Strong problem solving ability
Troubleshooting skills
Telecommunications knowledge
Customer Relationship Management software (CRM)
 
Professional Qualification:
 
      Master's Program in International Business (MIB)
      From Christian Eminent Academy,
      Devi Ahiliya University, Indore (M.P.)
      Period :  1998 - 2000
 
Academic Qualification:
 
      B.Sc. Comp. Sc. (Hons.)
      From I.K.D. College,
      Devi Ahiliya University, Indore (M.P.)
      Period : 1994-1997
 
 
Working Experience:
Currently working with Idea Cellular ltd. (BTA Cellcom LTD.) as a Sr.Executive in Service Delivery Dept.. From     May 2004
Job Profile : 
 
MIS for activation and CPV for MP & CG to improve activation TAT
Postpaid Activation and support sales Team 
Handling CPV team of MP & CG
Provide support to 12 Zones of MP & CG to activation team, sales team and CPV team
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion. 
Run reports and supplied data to fulfill customer report requirements.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Provided cross training to staff members
 
 
 
Worked with Reliance Infostream Pvt. Ltd. (BPO of Reliance Infocomm) DAKC , Navi Mumbai , as a Customer Response Executive    (CRE), (From Oct. 2003 to may 2004)
Worked With Plethico Pharmaceuticals Ltd., Indore as a Medical Representative ( From June 2002 to Sep. 2003).
Worked With RPG Cellcom Ltd., Indore as a Marketing Executive   (From Feb 2001 to Mar. 2002).
 
 
Summer Training:
 
Developed a software for Hindustan Petroleum Corporation Ltd. (HPCL) Mumbai for the transportation of Petroleum Product.
 
 
 
Computer Proficiency
 
Operating system       : Working experience on DOS & Windows 9X
Programming Language   : C, C++, HTML, Pascal, and Fortran.
Database Environment   : FoxPro 2.5, Dbase, Cobol, and Ms-Access, Excel.
Packages               : MS Office, Front Page, and PageMaker 5.0
 
 
 
Major Projects:
 
Name of the Institute  : I.K.D. College, Indore.
      Name of the project    : College Payroll System.
      Language Used    : FoxPro.
      Role in project        : Coding & Designing.
 
 
 
Name of the Institute   : Christian Eminent Academy, Indore
Name of the project    : Marketing survey of Existing State & Growth Potential of DAEWOO 
                       Electronics in color TV Market.
      Role in project        : Data Collection & Designing.
 
Personal Details:
 
Date of birth     : July 15th , 1978
 
Marital Status   : Married
 
Father's Name    : Shri Gulab Chand Hardia
 
Occupation       : Govt. Service
 
Address : 173, Tarbawdi, Navlakha, A.B. Road
                    Indore (M.P.)-452001
                    Ph:  9826070110
Hobbies : Listening to Music, Watching TV, Tour for vacation with family.
 
Languages known  : Hindi, English.
 
 
Date :                                                Amit Hardia
When you call or email, plz mention that you found this resume on NaukriWala.com
Posted on 1 August, 2015
Viewed: 1126 times

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