People Managment


Shailesh tikar 's Resume from indore, Madhya pradesh, India
RESUME
 
Shailesh Tikar
Cell Phone: +91 942xxxx057
Current Location: Indore, India
Shelxxxxilesh@Gmail.com
 
Profile and Strengths
Bi-lingual professional with strong leadership qualities, self-motivated and team oriented with excellent inter-personal skills and communication skills.
 
Analytical self -starter with excellent problem solving skills and a strong orientation in ensuring customer service and thrive on challenges and quickly adapt to new environments and responsibilities.
 
Focused and hardworking with proven ability to analyze business operations and recommend strategies to improve performance and maintain professionalism at all times.
 
Professional Summary
 
Organization : MPHASIS an HP Company Indore.
Designation : Unit Manager – Operation
Duration : Jun- 2008 – Till Date
 
Key Responsibilities Include:-
 
Team Handling: - Shrinkage, Attrition, Performance and process score.
Data Analysis: - Management Information Reports, CRM analysis, Manage ISO data.
Review           : - Presentation of Weekly, Monthly and Quarterly Performance.
Presentation: - PPT and Graphical data presentation.
Call Auditor  :- Carry out Call monitoring exercises.
Training         :- TTT ( Train the Trainee ) Certified trainer, ensure availability of latest knowledge on Products across the Team, Product Knowledge on all Products / services supported by the Call Centre, Conducting regular refresher training courses.
Preparation, Accuracy and Timeliness of Internal Reports submitted to the Manager.
Interacting with clients regarding any product update or customer escalations and feedbacks.
 
 
 
 
 
Previous Experience:-
 
Organization : Samadhi Associates (BPO)
Designation : Customer support executive
Duration : November 2006 – Jun 2008
 
Key Responsibilities Include: -
 
Taking calls and provide correct and complete information to customer.
Manage performance & Soft skills.
Answer Escalated calls.
Escalate issue to Team leader.
Handling All Dedicated desk.
Ensure availability of latest knowledge on Products.
Ensure Product Knowledge on all Products / services supported by the Call Centre.
Escalate Problems to the floor manager.
Out calling for Customer behavior Observation.
Identifying personnel eligible for any rewards and recognition programs.
Interaction with Customer counterpart on a regular basis for daily operational activities.
Preparation, Accuracy and Timeliness of Internal Reports submitted to the Manager.
Complete Assign tasks of Team Manager.
Dealer Desk Roster, Performance, Service Level and Client report management
 
Trainings Attended
 
Attended the front line manager program organized by Mphasis corporate learning team.
E-learning Coerces and Exercise, Lean Training.
 
 
Skills Sets
 
Microsoft Office (MS Excel-2003, 2007-2010), MS Word, MS outlook, MS PowerPoint) Basic knowledge of Visual Basic and HTML.
 
 
Academic Educational Summary
 
High School Certificate Examination from M.P. Board, Indore
Higher Secondary certificate Examination from M.P. Board , Indore
Bachelor of commerce from DAVV university Indore
 
 
Achievement:- 
 
Reward & Recognition: - Sprit of wining award: - June-2009
Reward & Recognition: - Sprit of wining award: - January -2010
Reward & Recognition: - Sprit of wining award: - April:-2011
 
Personal Profile
 
Date of Birth : 09-May-1985
Gender : Male
Marital Status : Married
Nationality : Indian
Father’s Name : Mr. Bhagwan Tikar
Mother’s Name : Mrs. Shobha Tikar
Address : 10/4 Pardeshi Pura Indore (M.P.)
Hobbies : Listening Music and Indian wrestling.
Interests : Visiting to Natural Place.
 
 
Declaration
 
 
I hereby declare that the information provided in this document is true to the best of my knowledge and I clearly know that I will abide by your rules if it is proved to be wrong.
 
 
 
 
Date:
 
Place: Indore             Shailesh Tikar
 
When you call or email, plz mention that you found this resume on NaukriWala.com
Posted on 7 April, 2015
Viewed: 419 times

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